Turn browsers into buyers.
Shop Buddy learns your entire catalog, orders, and website, then chats with every visitor the way a good salesperson would — recommending products, tracking orders, nudging hesitant shoppers, and answering in 100+ languages, 24/7.
Shop Buddy
Online now
Heritage Wool Throw
$48.00 · In stock
Built for growing Shopify, WooCommerce & independent stores
24/7
Always-on support
100+
Languages spoken
3
Storefront channels
$0
Free plan to start
Everything a great salesperson does — automated
One assistant that knows your products, answers like a human, and quietly moves shoppers toward checkout.
Answers grounded in your store
Every reply is drawn from your real catalog, policies, and content rather than generic web knowledge. If Shop Buddy doesn't know, it says so.
Smart product discovery
Semantic and keyword search with price and stock filters, backed by smart reranking, surfaces the right product — plus recommendations and price-sorted browsing.
Live catalog & order data
Stock, pricing, and order status are read straight from your store in real time, so “is this in stock?” and “where's my order?” are answered from live data instead of a stale copy.
Multilingual by default
Detects and replies in 100+ languages automatically — no configuration needed.
In-chat checkout
Builds draft orders and applies discount codes without the shopper ever leaving the conversation.
Escalates when it counts
Harder questions are automatically handed off mid-conversation to GPT-4o for a sharper answer.
Follow-up suggestions
Tappable suggestion chips after every answer keep the conversation moving toward a decision.
Voice input
Shoppers can ask by speaking instead of typing — Shop Buddy answers just the same.
Feedback on every reply
A quick thumbs up or down on any answer feeds straight into the self-learning loop that keeps improving it.
A growth engine that works while you sleep
Shop Buddy doesn't just wait for questions — it notices hesitation and gently brings shoppers back to checkout.
Proactive nudges & smart pop-ups
Scroll-depth, exit-intent, idle-time, and repeat-visit triggers bring hesitant shoppers into a conversation at exactly the right moment.
Abandoned-cart recovery
Shoppers who drift off with items in their cart get an automatic recovery email to bring them back.
Personalization & segmentation
Recommendations adapt to browsing behavior, past purchases, and the shopper segment they fall into.
Cart-aware upsell
Shop Buddy sees what's already in the cart and suggests the add-on or upgrade that actually fits.
How Shop Buddy gets smarter every day
It doesn't just answer from a script — it builds and refines its own knowledge from your store, and closes the gaps it finds.
Trained on everything you have
Crawls your website and ingests Shopify pages, blogs, policies, FAQs, collections, reviews, and store info to build a single knowledge base.
Learns on its own
When it can't answer, it drafts a response and flags the gap for you — one click teaches it, and it never misses that question again.
Always real-time
Stock, pricing, and order status are read live from your store, so answers are never a stale snapshot.
Proactive, not passive
It reaches out at the right moment — scroll depth, exit intent, idle time, or a repeat visit — instead of waiting to be asked.
A platform your whole team can run
Beyond the chat widget, Shop Buddy is a full back office for managing the assistant, your team, and what it's learning.
Premium embedded admin
Runs natively inside Shopify admin, plus a standalone dashboard when you need it outside Shopify.
Staff roles & permissions
Invite your team and scope exactly what each person can see and change.
Human handoff
Complex or sensitive conversations route to your support inbox with full context attached.
Usage analytics
Chat volume, deflected questions, and top topics, tracked right from your dashboard.
Feedback & knowledge-gap insights
See exactly what shoppers asked that the bot couldn't answer — and fix it in one click.
Plans that scale with you
Usage limits and features grow across tiered plans, so you only pay for the volume you need.
From install to first sale, in four steps
Wherever your storefront lives, Shop Buddy drops in without a rebuild and starts working immediately.
Step 1
Install
Add Shop Buddy from the Shopify App Store, the WordPress plugin for WooCommerce, or drop in a single universal embed script — pick the channel that matches your stack.
Step 2
Sync
It ingests your full catalog, collections, reviews, order data, and website content — pages, blogs, policies, FAQs — and stays in sync in the background as things change.
Step 3
Embed
On Shopify, switch on the Theme App Extension — no code required. WordPress and custom embeds use the snippet instead. Either way, match your brand: colors, avatar, bubble shape, tone.
Step 4
Sell
Shop Buddy chats, recommends, tracks orders, nudges hesitant shoppers, and recovers abandoned carts — 24/7, across every channel it's installed on.
Simple pricing that scales with your store
Start free. Upgrade when you need more conversations and deeper insight — cancel any time.
Free
Up to 1,000 chats/mo
Start for free- AI training on your full catalog
- Real-time order tracking
- 24/7 support in 100+ languages
- Custom bot styling
- Personalized recommendations
Starter
Up to 10,000 chats/mo
Start with Starter- Everything in Free
- Proactive nudges & smart pop-ups
- Abandoned-cart recovery
- Basic usage analytics
- Priority email support (<24h)
Growth
Up to 40,000 chats/mo
Start with Growth- Everything in Starter
- Advanced usage & conversation analytics
- Remove "Powered by Shop Buddy" branding
- Human handoff to your support inbox
- Dedicated account support
Need higher chat volume, multiple stores, or a custom SLA? We build custom Enterprise plans on request.
Questions, answered
There's no lengthy configuration. Install the Shopify app or WordPress plugin, or paste the universal embed script — Shop Buddy starts syncing your catalog and order data immediately, and starts answering as soon as that first sync finishes.
Yes. Shop Buddy trains on your full catalog — titles, descriptions, variants, pricing, and stock — plus collections, reviews, and store info, and crawls your website content, blogs, policies, and FAQs, so it recommends real products with accurate details.
It does. When a shopper asks something Shop Buddy can't confidently answer, it drafts a response and flags the gap in your dashboard — one click approves it, and that question is answered correctly from then on.
Yes to both. Connected stores get real-time order tracking right inside the chat, and Shop Buddy can build a draft order and apply a discount code without the shopper ever leaving the conversation.
It does. Shop Buddy pairs proactive nudges — exit-intent, idle-time, scroll-depth, and repeat-visit triggers — with smart pop-ups and automatic abandoned-cart recovery emails, so hesitant shoppers get a gentle nudge instead of disappearing.
Shop Buddy detects and replies in 100+ languages automatically, with no extra configuration. Shoppers can also use voice input, and follow-up suggestion chips keep the conversation moving.
Yes. Invite staff to your dashboard with roles and permissions scoped to what each person should be able to see and change — from full admin access down to read-only reporting.
Three channels, one engine: the Shopify app (App Store + Theme App Extension), the WordPress plugin for WooCommerce, and a universal <script> embed with a public API for any other platform.
Absolutely. Upgrade, downgrade, or cancel from your dashboard at any time — there are no contracts, and the Free plan is always available at $0.
Your catalog and content are used only to power your own assistant, isolated per store. Data is encrypted in transit and at rest, and you can disconnect and delete it at any time.
Give every visitor a personal shopper.
Set up Shop Buddy in minutes and start turning conversations into conversions today — free forever, no credit card required.