Terms of Service

Shop Buddy is operated by Softora("Shop Buddy", "we", "us"). These terms form an agreement between that entity and you, the merchant installing or using the app. They take effect on 17 August 2026 or on the date you first install the app, whichever is later.

Shop Buddy provides an embeddable chat assistant plus a merchant dashboard that answers shoppers' questions using your store's catalog and knowledge, recommends products, tracks orders, runs proactive and cart-recovery features, and offers analytics — subject to the plan you choose.

You must have an active Shopify store and the authority to install apps on it. You are responsible for maintaining the security of your account and for all activity that occurs under it.

• Ensure your catalog, policies, and knowledge content are accurate — the assistant answers from the data you sync.
• Comply with applicable laws for your products (including any age-restricted or regulated goods) and with Shopify's policies.
• Provide your own privacy notice to your shoppers as required, and obtain any consents you are legally required to obtain.
• Use the human-handoff, discount, and order features responsibly.

For personal data about your shoppers that the app processes, you are the controller and we act as your processor, handling that data to provide the service and on your instructions as expressed through your settings. Our Privacy Policy describes what we process, the sub-processors we use, and how long we keep data; it forms part of these terms.

You agree not to misuse the service — including attempting to disrupt or reverse-engineer it, using it to send spam or unlawful content, or exceeding the usage limits of your plan through automated abuse. We may rate-limit, suspend, or terminate access for violations.

Shop Buddy is offered in tiered plans (including a free tier) with monthly and shorter-window usage limits measured per message. Paid plans are billed through Shopify's billing. When a usage limit is reached, the assistant informs the shopper and pauses AI responses until the limit resets or you upgrade. Limits and pricing may change with notice.

Responses are generated by AI from your store's data and general models, and may occasionally be inaccurate or incomplete. The assistant is a support tool, not professional advice. You are responsible for the content your store surfaces; we provide guardrails to reduce, but cannot guarantee elimination of, errors.

We work to keep the service reliable but provide it on an "as available" basis. We may perform maintenance, update features, or modify the service. Third-party outages (e.g. Shopify, AI providers) may affect availability.

Shop Buddy and its software remain our property. You retain ownership of your store data and content. You grant us the limited rights needed to process that data to provide the service.

To the maximum extent permitted by law, the service is provided without warranties of any kind, and Shop Buddy is not liable for indirect, incidental, or consequential damages, or for lost profits or revenue, arising from use of the service. Our aggregate liability is limited to the fees you paid for the service in the preceding three months.

Nothing in these terms limits liability that cannot be limited under the law that applies to you.

You may stop using the service and uninstall the app at any time. We may suspend or terminate access for breach of these terms. On termination, we handle your data as described in our Privacy Policy.

These terms, and any dispute arising out of or relating to them or to the service, are governed by the laws of India, without regard to its conflict-of-laws rules. You and we agree to submit to the exclusive jurisdiction of the courts of India for any such dispute.

If you are a consumer, or local law in your country of residence gives you rights that cannot be overridden by agreement, this section does not remove those rights or deprive you of the protection of the courts where you live.

Before starting formal proceedings, we ask that you contact us at support@softora.store so we can try to resolve the matter directly.

If any provision of these terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. These terms, together with the Privacy Policy, are the entire agreement between us regarding the service.

We may update these terms as the product evolves; the "last updated" date reflects the current version. Continued use after changes constitutes acceptance.

Questions about these terms: support@softora.store. Other ways to reach us are on our Contact page.