Contact

Questions about setup, features, plans, or billing: support@softora.store. We typically respond within one business day.

Many common questions are already answered on our Support page— it's worth a look before writing in.

For installation problems, sync failures, widget or theme issues, or anything that looks like a bug, email support@softora.store with the subject line Technical.

Including these details lets us diagnose it on the first reply:

• Your store domain (for example your-store.myshopify.com).
• What you expected to happen, and what happened instead.
• The page or screen where it happened, and roughly when.
• A screenshot or short screen recording, if it's a visual issue.
• Your browser and device, if the problem is on the storefront widget.

For access, correction, or deletion requests, questions about how we handle data, or any other privacy matter, contact support@softora.store.

Shoppers: the merchant whose store you were shopping on is the controller of your data. You can raise a request with them directly, or through Shopify, and we will act on it. Our Privacy Policy explains what we process and why.

To help us find the right records, tell us the store domain involved and — for a shopper request — the approximate date of the conversation.

Partnerships, agency and multi-store arrangements, press, or anything commercial: support@softora.store with the subject line Business.

Shop Buddy is operated by Softora. Email is the fastest and most reliable way to reach us, including for formal or legal correspondence: support@softora.store.